Privacy Policy

At PLADÉRA, absolute discretion is the foundation of our service. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or utilise our private dining and consultancy services, and tell you about your privacy rights and how the law protects you.

1. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, and title.
• Contact Data: includes billing address, event address, email address and telephone numbers.
• Health & Dietary Data (Special Category Data): includes explicit details regarding severe allergies, intolerances, and dietary requirements. This is collected strictly to ensure your safety during our culinary events.
• Transaction Data: includes details about payments to and from you, and other details of services you have purchased from us.
• Business Data: For our B2B consultancy clients, this includes operational details, kitchen metrics, and strategic goals shared in confidence.

2. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Dietary Data by filling in forms on our secure portal or by corresponding with us by post, phone, email, WhatsApp, or otherwise.
• Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., executing a private dining event or consultancy audit).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Note specifically regarding Dietary Data: We rely on your explicit consent to process health-related data (allergies and intolerances) to ensure the safe preparation and execution of your bespoke menu.

4. Disclosures of Your Personal Data

We do not sell, trade, or rent your personal identification information to others. We may share your personal data with strictly vetted third parties for the purposes set out below:

• Service Providers: Acting as processors who provide IT and system administration services (e.g., FormSubmit for secure enquiry handling, Netlify for website hosting).
• Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs: Regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security & Discretion

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is strictly limited to Chef Andreas Georgiou and those employees, agents, or contractors who have a direct business need to know. They will only process your personal data on our instructions, and they are subject to a duty of absolute confidentiality.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our clients (including Contact, Identity, and Transaction Data) for six years after they cease being clients for tax purposes.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent (specifically regarding dietary health data).

If you wish to exercise any of the rights set out above, please contact us.

8. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email address: info@pladeraprivatedining.com